Shipping policy

Shipping Policy

Last updated: 6 October 2026

Thank you for shopping at PELAGIX. This Shipping Policy explains our shipping and delivery procedures for orders placed through PELAGIX.shop.

Shipping Locations

PELAGIX currently ships only within the United Kingdom. We do not offer international shipping at this time.

Order Processing

Orders are processed during normal business days, Monday to Friday, excluding UK public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email using the email address provided during checkout.

Shipping & Delivery

Delivery times may vary depending on the delivery address, product availability, courier service, and circumstances outside our reasonable control.

Any estimated delivery timeframe shown at checkout is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at support@PELAGIX.shop. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We will assist you in checking the status of your shipment.